Providing patients a safe environment and quality care is very important to all staff and physicians at Baystate Health hospitals. We are committed to meeting your needs and providing a safe environment.
We remind you that many diseases can be spread by touching body fluids (such as blood, urine, etc.) We ask that patients and visitors call immediately for a nurse if assistance is required. Please do not touch any body fluids or medical supplies, such as tubes, bandages, etc. We know that visitors may want to help patients, but our nurses are trained to handle these substances with the proper precautions.
For the well-being of all of our patients, no one should visit the hospital if they are not feeling well, have a cold, or have been exposed to a contagious disease such as the flu, chicken pox, tuberculosis (TB), measles, mumps, rubella, whooping cough, or impetigo.
We encourage any friend or family member who is important to you to visit as long as they are healthy and pose no threat of infecting you or other patients.
- Please remind your visitors of our smoke-free environment and hand hygiene policies.
- Please ask them not to touch or sit on clean unoccupied beds in double rooms.
- Please ask visitors to leave your room if a nurse or physician needs to administer care during the visit.
Your Personal Items
Please leave jewelry, valuables and large sums of money at home. Keep personal items that you need, such as dentures, eyeglasses and hearing aids, in protective cases in your bedside stand when not in use. We cannot take responsibility for these items.
Appliances - Due to fire and safety codes, personal televisions, VCRs, and small electrical appliances such as hairdryers, curling irons, and shavers are not permitted in the hospital. Please do not attempt to use any non-hospital items requiring the use of an electrical outlet. You may use battery-operated appliances.
Cellphones - Please help us to ensure the safety of our patients by turning off your cellular phone and not using it in patient care areas, including hallways and patient rooms. Some cellular phones interfere with medical equipment. You may safely use your cellular phone in physicians' offices, administrative areas of the hospital and in cafeterias.
Please No Latex!
Please remind your friends and family that due to the increasing dangers or potentially life-threatening allergic reactions to latex rubber, latex balloons are not permitted to be brought or delivered to our patients or staff.
Mylar balloons do not cause allergic reactions and are cheerfully accepted.
Flowers and Plants
Flowers and plants are not permitted in the Intensive Care Unit (ICU) due to spill hazards and potential transmission of bacteria.