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Frequently Asked Questions


What if I can’t pay the entire balance?


What if I just send partial payments each month without contacting Patient Billing Services?


What if I can’t pay the entire balance?

If you are unable to pay your entire balance, we will set up a no interest payment plan for you on the balance of the account. We can spread out payments between 12 to 24 months, depending on the balance due.  

 

You can reach Patient Billing Services at 413-794-9999 or toll free at 1-877-461-1931 on Monday, Wednesday and Friday from 8 AM-4 PM. On Tuesday and Thursday we are available to take your call from 8 AM-5:45 PM.

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What if I just send partial payments each month without contacting Patient Billing Services?

If you send partial payments each month without contacting us your payments will be recorded, however without a contract on the account it will continue to age and is at risk of being referred for outside collections.

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