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Patient Billing & Financial Assistance

Need help paying for health care?  We may be able to help.


Baystate Health recognizes that the cost of health care services can create a significant financial burden on you if you are uninsured or underinsured.  We offer a variety of financial assistance programs for patients who are unable to pay for services. 


If you need help paying your bills, please call one of our financial counselors who will work with you to set up a payment schedule or apply for available financial assistance programs that may cover unpaid hospital bills.  


Call our financial counselors to learn about all your options. You may qualify for federal or state programs that could help with your health care costs.  If you qualify, our financial counselors can help you complete the necessary applications.


Pay Your Bill Online


Click here to pay your bill online.Baystate Health lets you pay hospital, laboratory and physician bills

— quickly, securely and conveniently through our online bill pay.



We participate in most insurance programs offered in our area.

Information about your insurance coverage was taken when you were admitted.  In order to submit an insurance claim for you, we need proof of your insurance identification card or claim form from your insurance company.  If you did not present this information when you were admitted, please have a friend or family member bring it to the Access Services Department when they visit you.  Please remember that insurance plans do not necessarily cover the entire hospital bill. We understand that insurance coverage can be complicated, so if you need any assistance, please call our Financial Counselors.

Deductibles and Co-payments
Most insurance policies today include provisions for out-of-pocket deductibles and co-payments.  You will be notified about any amounts not covered by your insurance that you are responsible to pay.  Payments may be made by cash, personal check, VISA, MasterCard, or Discover Card when you are discharged.

Physicians' Fees
If you receive services in the hospital from your primary care physician or from other specialists such as anesthesiologists, surgeons, or consultants, you will be billed separately by them.  If you have any question about these bills, please contact the physician's office directly.  For BMP Physician services, contact the Customer Service Department of the Physician Billing Office at 413-794-5700 or toll free at 800-436-6865.


Helpful Telephone Numbers


Federal, State and Other Programs  
Commonwealth Care Program 877-623-6765
Children's Medical Security Plan 800-909-2677
Health Care for All Consumers Helpline 800-272-4232
Healthy Start 888-488-9161
Health Safety Net 800-841-2900
MassHealth 800-841-2900
Prescription Advantage 800-243-4636
SNAP (Supplemental Nutrition Assistance Program) 800-249-2007
Shine Program (Greater Springfield Senior Services) 413-781-8800
Social Security Administration 800-772-1213
Substance Abuse Helpline 800-327-5050
Contact Us

Billing Questions


413-794-9999 or 877-461-1931

Baystate Reference Laboratories 

413-794-1303 or 800-889-9908

Baystate Medical Practices 

413-794-5700 or  



Financial Assistance

Baystate Medical Center  


Baystate Franklin Medical Center  


Baystate Mary Lane Hospital