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Social Work



The Social Work department helps those patients and their families staying at Baystate Medical Center with problems resulting from, or impacting, their medical illness or medical trauma. 


Help we provide:

  • Adjustment to illness or injury
  • Family and interpersonal stressors
  • Other psycho-social difficulties

Please speak with your nurse or physician if you wish to obtain those services.


Our Services:

  • Social Work provides coverage 24-hours a day, 7-days a week
  • Social Work coverage in the Emergency Department is present to support patients and families in crisis as a result of trauma or other emergency conditions.
  • Counseling interventions and referrals to community agencies and other supports can be provided to patients and families related to the following issues:
- Adoption - Homelessness

- Child and elder abuse

- Family & interpersonal conflict
Domestic violence - Grief and bereavement
Drug and alcohol abuse - Anxiety
High-risk newborns - Depression
Financial and insurance concerns -
call Patient Accounting 413-794-9999
- Other mental health concerns
Compliance with medical treatment  
  • Support groups related to some specialized patient groups including:
    • Breast cancer
    • Post-polio
    • Osteoporosis
    • Total joint replacement
    • Pediatric Diabetes
    • Adolescent HIV
    • Hepatits C
    • Kidney transplant
    • Pediatric bereavement


Contact Info

Social Work
55 Pratt Street
Springfield MA, 01199
Phone: 413-794-4040