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PatientCareLink

Massachusetts hospitals have a proud record of pursuing and delivering safe, high-quality patient care.  In January 2005, Massachusetts hospitals began signing on to the “Patients First: Continuing the Commitment to Safe Care” initiative.  In 2009 the initiative was re-launched as the “PatientCareLink” (PCL).  PCL is represented by the Massachusetts Hospital Association (MHA) and the Massachusetts Organization of Nurse Executives (MONE).  The goal is to help participating hospitals provide transparent staffing and patient safety information to the public and other healthcare stakeholders, as well as to offer valid and reliable information on quality and safety to patients and healthcare workers alike. ew our patients’ needs so we can adjust our staffing to achieve low patient-to-RN ratios to provide superior quality. To view BH hospitals’ staffing plans and performance measures, please visit PatientCareLink.org

 

At Baystate Health, the Patients First Initiative is accomplished through applying the five PatientCareLink principles:

 

1.      Healthcare quality and patient safety - Ensure that quality and safety topics are high-priority, visible efforts of hospital leadership; integrate proven patient safety strategies into hospital processes of care; monitor and report progress on efforts to improve quality of care and patient safety; and measure improvement over time on specific endeavors.

 

2.      Provide staffing that meets patient needs - Make staffing plans available to patients and the public.  This annual plan describes staffing in each hospital’s clinical units (medical-surgical, critical care and emergency department) by shift.  The annual plan describes the factors that nurse leaders must consider in determining how to care for each patient and provides information on care provided on an "hours per patient day" basis.  

 

3.      Make hospital data and performance measures transparent and publicly available via PCL web site - Hospitals have committed to a common framework of measurement and reporting that is based on the national Hospital Quality Alliance (HQA), which includes a patient experience survey.  Hospitals have begun publicly reporting as many as seven of the same nursing-sensitive, evidence-based measures selected from the National Quality Forum (NQF) and focusing on outreach to educate the public about what hospitals are doing to ensure and improve safe care.  Other work will include forging partnerships among hospitals and with leaders of business, government, consumer groups, and others to promote access to high-quality, safe care for all.  Such efforts include expanding health insurance coverage, sustaining the capacity of the healthcare system to deliver care, and identifying ways to assist providers of care to obtain and deploy new technologies to advance patient safety.

 

4.      Workforce development - Creating hospital-based initiatives and strategic partnerships to address the chronic problem of shortages of nurses and other healthcare professionals.  Efforts include in-house education programs, innovative "career ladders," mentoring and preceptor opportunities, joint funding of nurse faculty positions in educational institutions, expanding clinical training sites, and supporting government-based initiatives to develop and maintain a solid corps of dedicated healthcare care professionals.  Other in-house endeavors include supporting the Nursing Compact and supporting supply-side legislation such as scholarships, loan forgiveness, and incentives for primary care.

 

5.      Promote a safe, respectful and supportive working environment - Undertaking externally recognized programs that support performance excellence, such as LEAN and Six Sigma, the American Nurses Credentialing Center "Magnet" hospital designation, and the Malcolm Baldrige National Quality Program, and/or adopt the principles that support such programs and supporting legislation to protect all hospital and other provider employees from workplace violence.  Work with other healthcare leaders to study the effects of fatigue on human performance in healthcare settings and identifying strategies to address the issue; monitor progress of efforts to improve the work environment.  Examples of such “practice environment assessments” include surveying caregivers and measuring improvement over time on specific employee satisfaction endeavors.  They also include feasible alternatives to mandatory overtime and identification of ways to manage patient care without its use.

 

For more information on Quality at Baystate Health

For more information on Baystate Medical Center

For more information on Baystate Franklin Medical Center

For more information on Baystate Mary Lane Hospital

For more information on PatientCareLink

 

 

  • BMC has reported HQA core measures, NQF nursing sensitive indicators, and its staffing plans with the following highlights:
    • Rates of hospital-acquired pressure ulcers for critical care and medical-surgical units are well below the PCL benchmarks.
    • Total number of falls for critical care and medical-surgical units are lower than the PCL benchmarks.
    • Total falls with injury for critical care and medical-surgical units are lower than the PCL benchmarks.
  • Increased awareness, continued staff education, and ongoing open discussion of BMC’s progress with these measures have led to consistent and reliable application of interventions to prevent harm and improve associated patient outcomes.
  • Staffing is determined by volume and acuity of patients.  We continuously review our patients’ needs so we can adjust our staffing to achieve low patient-to-RN ratios to provide superior quality. To view our staffing plans and performance measures, please visit patientcarelink.org

 

For more information on Quality at Baystate Health

For more information on Baystate Medical Center

For more information on Baystate Franklin Medical Center

For more information on Baystate Mary Lane Hospital

For more information on PatientCareLink

 

 

  • BFMC has reported HQA core measures, NQF nursing sensitive indicators, and its staffing plans with the following highlights:
    • Rate of hospital-acquired pressure ulcers for the critical care unit is "0", and the medical-surgical unit rate is slightly higher than the PCL benchmark.
    • Total number of falls for the critical care and medical-surgical units are lower than the PCL benchmarks.
    • Falls with injury for the critical care unit is "0", while the medical-surgical unit rate is slightly above the PCL benchmark.
  • Staffing is determined by volume and acuity of patients.  We continuously review our patients’ needs so we can adjust our staffing to achieve low patient-to-RN ratios to provide superior quality. To view our staffing plans and performance measures, please visit patientcarelink.org.  BFMC also participates annually in the Massachusetts Organization of Nurse Executives/Massachusetts Hospital Association (MONE/MHA) Staffing Needs Survey.

 

For more information on Quality at Baystate Health

For more information on Baystate Medical Center

For more information on Baystate Franklin Medical Center

For more information on Baystate Mary Lane Hospital

For more information on PatientCareLink

 

 

  • BMLH has reported HQA core measures, NQF nursing sensitive indicators, and its staffing plans with the following highlights:
    • Rates of hospital-acquired pressure ulcers for critical care and medical-surgical units are at "0", well below the PCL benchmarks.
    • Rate of falls for the critical care unit is "0", and the medical-surgical unit rate is lower than the PCL benchmark.
    • Rates of falls with injury for the critical care unit and the medical-surgical unit rate are "0".
  • Staffing is determined by volume and acuity of patients.  We continuously review our patients’ needs so we can adjust our staffing to achieve low patient-to-RN ratios to provide superior quality. To view our staffing plans and performance measures, please visit patientcarelink.org.  BMLH also participates annually in the Massachusetts Organization of Nurse Executives/Massachusetts Hospital Association (MONE/MHA) Staffing Needs Survey.

 

For more information on Quality at Baystate Health

For more information on Baystate Medical Center

For more information on Baystate Franklin Medical Center

For more information on Baystate Mary Lane Hospital

For more information on PatientCareLink