Service Excellence is a vital component of the overall Baystate Medical Practices (BMP) strategy. Organizationally, we have a commitment to outstanding service in a more patient-centric approach. Over the past several years the Baystate Medical Practices have monitored patient satisfaction using nationally recognized and validated survey tools. In November 2011 the survey changed to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) questions.
- “Excellence” is the goal.
- Randomly selected patients are called and asked questions.
- A continuous survey process is used.
- Scores and comments are shared with providers and staff.
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Highlights
Baystate Medical Practices and BMP providers received several PRC awards this past year for patient satisfaction.
5-Star awards recognize 90th - 100th percentile achievement.
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Baystate Medical Practices
Award Category: Overall Quality of Doctor Care
5-Star
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Provider
Family General Practice
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Dr. Harvey M. Lederman*
BMP Pioneer Valley Family Medicine (Northampton)
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Provider
Family General Practice
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Dr. Marci Yoss
BMP Northern Edge Adult Medicine (Northampton)
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Provider
Family General Practice
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Dr. Eric Lao
BMP Westside Adult Medicine
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* Fourth year in a row.
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