The Baystate Medical Center Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

• Identifying and improving quality of care measures

• Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
• Documenting and reporting quality and safety results data.
  • View the Annual Quality Report.
  • Take a few minutes to tell us what you think of the report by taking the online Quality Report Survey

• Conducting research into ways to improve Baystate quality of care and patient safety through the Center for Quality of Care Research.

• Applying research to support performance improvement methods, such as:
  • Computerized Physician Order Entry (CPOE)
  • Benchmarking databases
  • Safety reporting system.
• Tracking Baystate's accreditations, awards and ratings.
  

DHQ Staff Directory