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More than a Store - Baystate Home Infusion opens a retail store at BMLH

February 14, 2011

Gisele Livingstone, BHIRS Customer Service Coordinator



Choosing the right medical equipment for use at home can be a difficult task, even when you know what you are looking for.   Having the right people to assist and guide you ensures that you’ll end up with what you need to remain as active and independent as possible at home. 






 of Baystate Home Infusion & Respiratory Service’s

New Retail Store at Baystate Mary Lane Hospital

85 South Street, Ware MA 


Wednesday, March 23

2:00 -6:00 pm

3:30 pm Ribbon Cutting Ceremony

1st Floor - D101 - Near the Gift Shop


    • Meet our staff and tour our new location
    • View the wide range of medical products available for home use
    • Take advantage of our grand opening celebration specials.
    • Enjoy refreshments & free raffles



As a not-for-profit company, Baystate Home Infusion & Respiratory Services (BHI&RS) offers high quality medical products, personal attention and very reasonable pricing. With a five year history of providing outstanding customer service in Franklin County, BHIRS has now opened a second store at Baystate Mary Lane Hospital in Ware. Conveniently located on the first floor of the hospital, next to the Gift Shop, it offers a wide selection of medical equipment and is staffed by highly trained and dedicated advisors. 


“A great advantage to the retail showroom is that customers can view many different personal care items and also try out a wide range of medical products such as canes, walkers, crutches, hospital beds, wheelchairs, rollators and transport chairs,” said Gisele Livingstone, Customer Service Coordinator at the store. 


As Gisele explains “Some medical equipment is necessary for a short period of time, after an injury or illness,” Other times it is used to help modify a room to better meet a person’s needs.  For example, many people update their bathrooms to include safety items they know will be useful immediately and also as they age. Our store has a tub and toilet display with a variety of products to help keep you safe in your bathroom.   We stock a wide variety of bath seats and benches, wall-mounted or suction-mounted grab bars; bath mats, and much more”. “We also carry home medical products, including digital blood pressure monitors, foot spas, first aid kits and specialty pillows for people who use a CPAP machine to treat sleep apnea; professional items including stethoscopes, bandage scissors and CPR masks are also available.”


With trained Sigvaris fitters on staff the store also offers a wide range of medically approved, Sigvaris compression stockings, socks, and hosiery, which can be effective in the treatment and prevention of a variety of circulation-related conditions including leg/ankle swelling (edema),varicose veins, and aching tired, heavy-feeling legs. These stockings are particularly beneficial if your work requires you to be in the same position for long periods of time or if you are on your feet all day long and BHI&RS stocks many different styles and colors for both men and women.


Baystate Home Infusion & Respiratory Services accepts most major insurances and experts at the medical retail store work directly with customers to obtain coverage for products and services that qualify. 


The entire BHI&RS staff takes great pride in helping people find just the right products to fit their medical needs. The store is open daily, Monday through Friday, 9 am to 4:30 pm.  For additional information regarding products, services and insurance coverage call the store at 413 967-2855 or better yet stop in and browse around.   You can also access BHI &RS on line at