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Baystate Mary Lane Hospital President to Retire

September 16, 2011

Media Contact: Jane S. Albert,, (413) 575-9800


Regional Oversight Planned


Ware, MA - Baystate Mary Lane Hospital’s president, Joan C. Sullivan announced her plans to retire at the end of this year.  Citing her desire to start a new chapter in her life after 30 years in healthcare, Sullivan will step down from her leadership role at the community hospital later this fall. 


In her leadership role, Sullivan placed Baystate Mary Lane Hospital on a successful path to being a strong and viable resource for the community into the future. In collaboration with her leadership team, she has helped the organization strategically grow services, build volume, and integrate with Baystate Medical Center in Springfield.


“During Joan’s leadership tenure, primary care physicians and specialists have joined the medical staff at Baystate Mary Lane Hospital, bringing expertise and care close to home for the residents of Ware and the surrounding communities,” according to Greg Harb, Executive Vice President and COO, Baystate Health,


Sullivan has served in several leadership roles including Vice President of Clinical Informatics & Re-engineering for Baystate Health where she was responsible for implementing the health system’s nationally-recognized clinical information system.  Sullivan successful efforts contributed to the health system’s being recognized as HIMSS Analytics’ Stage Six, placing Baystate among the top 2% of hospitals in the country.  


Sullivan was appointed to her current position in February 2010, after the departure of Christine S. Shirtcliff, who served the community hospital for 32 year and then transitioned to another role at Baystate Health.


Learning of Joan’s plan, the health system senior leaders looked at options to ensure the most effective way to continue to position Baystate Mary Lane Hospital and the Eastern Region for the future. Taking into account the health system’s journey to ensure financial viability, they explored the potential to create synergy, collaboration and efficiency between its two community hospitals.  


Recognizing strength within their hospital leadership team, Harb announced the appointment of Chuck Gijanto to serve as the President of Baystate Mary Lane Hospital and the Eastern Region of Baystate Health in addition to his current responsibilities as President of Baystate Franklin Medical Center in Greenfield and the Northern Region of Baystate Health serving Franklin County.  Gijanto, known for his strategic orientation and being in tune with the needs of patients, employees and the community, will lead both hospitals and regions effective November 1, 2011.  Gijanto, joined Baystate Health three and a half years ago, setting in quickly to his leadership role in Greenfield. 


“I am excited about his new opportunity,” commented Gijanto. “I am looking forward to getting to know the folks at Baystate Mary Lane and the patients and community members. 


‘We are blessed to have very strong management teams and dedicated, expert physicians and staff at both of our community hospitals,  and overseeing both regions will allow me to tap into the best of our organizations to serve our patients and their families,” Gijanto added.


While Sullivan looks forward to retiring, her passion for her colleagues is clear.  “Our expert staff is brilliant, progressive and passionate about caring for our community and it has been my privilege and pleasure to be part of such an outstanding team,” commented Joan Sullivan.


Baystate Mary Lane Hospital 


Baystate Mary Lane Hospital, a member of Baystate Health, is a 25 bed community-based hospital located in Ware, MA, serves the residents of Hampden, Hampshire and Worcester Counties.  Baystate Mary Lane Hospital is ranked in the top 10% nationally for patient satisfaction in overall quality for emergency services and medical/surgical care.  


On September 14, 2011, Baystate Mary Lane Hospital was named one of the nation’s top performers on Quality Key Measures by the Joint Commission for the Accreditation of Healthcare Organizations (JCAHO) - the leading accreditor of health care organizations in America.  Only six Massachusetts received this JCAHO recognition.  Honored as a hospital that consistently demonstrates excellent performance on evidence-based processes of health care, Baystate Mary Lane Hospital was recognized as a Top Performer for surgical and pneumonia care, one of six hospitals in the state and amongst the top 14% nationally. 


The hospital offers a wide spectrum of services, including 24 hour emergency care, intensive care, inpatient and outpatient surgical care, orthopedics and cancer services through the Baystate Regional Cancer Program.  For more information visit