Step 1

In order to properly care for our patients, we must use a "triage" system.  Everyone coming to the Emergency Department is triaged by a nurse.  The nurse wants to know as much about your problem as possible and will ask you many questions.  A brief exam, including obtaining your vital signs, will occur.  The more you can tell the nurse, the better we can take care of you.  Upon completion of the triage process, you will then be directed to the registration area.  Alternatively, depending on your medical acuity, you may be brought directly into one of the Emergency Department treatment areas.

Step 2

Everyone seen in the Emergency Department must be registered.  A Registration Clerk will interview you at one of the registration desks (or, for those patients already in a treatment area, at the bedside).  Proof of identification and insurance information will be requested along with yhr obtaining of your permission for treatment.

Step 3

The doctor and/or a physician assistant, along with a nurse, will provide a thorough examination.  Tests may be ordered to help us treat your problem.  The doctor will make a decision to admit or send you home after treatment.  If a decision is made to admit you to the hospital, we then need to wait for the correct bed to become available to treat your specific problem.

Step 4

There are other people working the Emergency Department who can also help you.  You may ask to speak to the Charge Nurse, Social Worker, Psychiatric Clinical Services, or Patient Advocate.  Translators are always available to assist with communication.