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Frequently Asked Questions


Where can I park when I visit Baystate Children's Hospital?


Is there a Gift Shop at Baystate Children's Hospital?


May I visit a patient in the hospital if I'm not feeling well?


What are the Visiting Hours at Baystate Medical Center?


What If I Don't Speak English?


How Can I Find a Physician Near Me?


Where can I park when I visit Baystate Children's Hospital?

Parking is available 24 hours a day, seven days a week, free of charge for all patients and visitors in the Daly Lot on Medical Center Drive (follow the signs to the Daly Building entrance).

 

Handicap parking is available at the front section of the lot.

 

Valet service is available on weekdays.

 

If you have any questions, please call the Security Office at 413-794-5534.

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Is there a Gift Shop at Baystate Children's Hospital?

We invite you to visit our gift shops for a full line of gifts, cards, books, magazines, toiletries, candy and flowers.

 

The Daly Gift Shop is located near the main entrance of Baystate Medical Center.
The Women and Infants' Gift Shop is located in the lobby of the Wesson Women and Infants' Unit, and features an array of baby gifts and flowers.
There is also a gift shop located in our outpatient facility on 3300 Main Street.

Go to the Gift Shops web page for more information and to learn how to order gifts for patients online.

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May I visit a patient in the hospital if I'm not feeling well?

For the well-being of all of our patients, no one should visit the hospital if they are

  • Not feeling well
  • Have a cold
  • Have been exposed to a contagious disease such as:
    • The flu
    • Chicken pox
    • Tuberculosis (TB)
    • Measles
    • Mumps
    • Rubella
    • Whooping cough
    • Impetigo.

 


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What are the Visiting Hours at Baystate Medical Center?

Our philosophy of care involves the patient and family as one, and we include the family as part of the patient care team as much as possible. For this reason, we have open visiting hours. Our definition of family includes anyone who is important to the patient.

 

Since visiting can be tiring to patients, we ask that visitors be sensitive to this by limiting the length of a visit and the number of people visiting.

 

Children with adult supervision are welcome.

 

We ask that visitors be as quiet as possible while walking in the halls or visiting patients in semi-private rooms so that other patients are not disturbed.

 

Please understand that visiting may be temporarily interrupted at times to allow for patient care, but visitors will be invited back to the bedside as soon as possible.

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What If I Don't Speak English?

Baystate Children's Hospital provides 24-hour interpretation services via trained medical interpreters, two-way video conferencing, and interpretation via the phone if we do not speak your language.

 

Family and friends who accompany a patient to the Emergency Department are strongly discouraged from interpreting for that patient due to the specialized terminology that may be required and the emotions present when someone close to us is in crisis.

 

Children should never be used to interpret under any circumstances.

 


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How Can I Find a Physician Near Me?

Use our online Find a Doctor to find a new physician or more information on your current provider?  This service offers easy searches by name or specialty.  You can also call Baystate Health Link at 1-800-377-HEALTH for a physician referral from one of our marketing representatives.

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